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Shipping & Delivery

At Altura Homes, we are committed to ensuring a seamless and efficient delivery process for our customers. Please read the following guidelines carefully to understand how shipping and delivery work with us:

  • Order Processing Time:
    1. Upon placing your order for a home with Altura Homes, our team will begin processing it promptly. This process involves verifying the details of your order and preparing your home for construction.
    2. Order processing times may vary depending on the specific home design, customization options, and current demand. Our sales representatives will provide you with an estimated timeline for order processing at the time of purchase.
  • Construction and Production:
    1. Once your order has been processed, our construction team will begin building your home according to the specifications outlined in your order.
    2. Construction timelines may vary based on factors such as home size, complexity, and weather conditions. We will provide you with regular updates on the progress of your home construction throughout the process.
  • Delivery Schedule:
    1. Altura Homes aims to deliver completed homes to our customers within the agreed-upon timeframe specified in the sales contract.
    2. Our delivery schedule is subject to various factors, including construction progress, regulatory approvals, and external conditions beyond our control. We appreciate your patience and understanding as we work to deliver your home in a timely manner.
  • Home Inspection and Acceptance:
    1. Before delivery, Altura Homes will conduct a thorough inspection of your completed home to ensure that it meets our quality standards and your expectations.
    2. We encourage you to participate in a final walkthrough of your home to identify any concerns or issues before accepting delivery. Any necessary adjustments or repairs will be addressed promptly to ensure your complete satisfaction.
  • Delivery Process:
    1. Upon completion and inspection of your home, Altura Homes will coordinate the delivery process with you according to the agreed-upon schedule.
    2. Our team will work closely with you to arrange for the transfer of ownership, keys, and any relevant documentation associated with your new home.
  • Post-Delivery Support:
    1. Altura Homes is committed to providing exceptional customer service even after your home has been delivered. Our customer support team is available to assist you with any questions, concerns, or warranty inquiries you may have.
    2. We encourage you to reach out to us at any time for assistance with your new Altura home.
  • Shipping and Delivery Fees:
    1. Shipping and delivery fees may apply depending on the location of your home site and any additional services requested.
    2. Our sales representatives will provide you with detailed information regarding shipping and delivery fees associated with your order.
  • Contact Us:
    1. If you have any questions or require further assistance regarding shipping and delivery, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing Altura Homes for your housing needs. We look forward to delivering a beautiful and comfortable home that you will cherish for years to come.